Flex Strata

    Getting your records back from a strata manager

    Short answer

    The scheme's records belong to the owners corporation, not the manager. When an appointment ends, ask in writing for every record, the bank accounts and keys by a set date. If they still aren't handed over, the dispute body in your state can order it.

    Steps for your committee

    1. Write to the outgoing manager listing every record you expect and a reasonable deadline.
    2. Include minutes, registers, financial records, bank statements, insurance, contracts, plans and correspondence.
    3. Arrange transfer of trust or bank accounts and any funds held.
    4. Tick off each item as it arrives and note anything missing in writing.
    5. If records are still missing after a reminder, apply to your state's dispute body.

    Checklist

    • Roll / owner register
    • Minutes and resolutions
    • Financial statements and bank records
    • Insurance policies and valuations
    • Contracts, warranties and plans
    • Keys, fobs and passwords

    Rules in your state

    Details such as notice periods and voting thresholds are set by each state's legislation.

    StateLegislationDisputes go to
    NSWStrata Schemes Management Act 2015NSW Fair Trading mediation, then NCAT
    VICOwners Corporations Act 2006Internal grievance process, Consumer Affairs Victoria, then VCAT
    QLDBody Corporate and Community Management Act 1997 (and its regulation modules)Office of the Commissioner for Body Corporate and Community Management
    WAStrata Titles Act 1985State Administrative Tribunal (SAT)
    SAStrata Titles Act 1988 / Community Titles Act 1996South Australian Civil and Administrative Tribunal (SACAT)
    TASStrata Titles Act 1998Recorder of Titles / Magistrates Court
    ACTUnit Titles (Management) Act 2011ACT Civil and Administrative Tribunal (ACAT)
    NTUnit Title Schemes Act 2009NT Civil and Administrative Tribunal (NTCAT)

    When to get professional advice

    If funds are missing or records appear destroyed, speak to a lawyer and your state regulator promptly.

    Keep a permanent copy of every record in the Digital Vault so the next handover is never a problem.

    Next steps

    Do this in Flex Strata

    Keep records, run ballots and discuss decisions in one secure place, from $29 a month.

    See the Digital Vault

    Compare strata managers

    Find and compare local strata managers on Local Strata Manager.

    Visit Local Strata Manager

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    Last reviewed 2026-10-08. General information only — not legal advice.